Emergency tree work is about making the situation safe first. That usually means removing the weight from a roof or blocked access, then dealing with the rest of the tree once the immediate risk is gone.
What to do if a tree falls on your property
Keep people and pets away from the tree and anything it is resting on. A tree on a roof or wedged against another tree can shift without warning.
If any wires are involved, assume they are live, stay well clear and call your electric utility and 911. Do not try to move branches touching lines.
Take photos for your insurance company before anything is moved, then call us. We will talk through what has happened and what can be done straight away.
When people call us
- A tree or large limb resting on a roof, deck or garage
- A fallen tree blocking the only driveway or access to the house
- A tree down across a vehicle
- A split or partially uprooted tree leaning toward the house after a storm
- Hanging broken limbs over a path, play area or parked cars
What's included
- Phone triage to understand the situation and the risk
- Careful removal of tree weight from structures and vehicles
- Clearing of driveways and access routes
- Securing or taking down damaged trees that remain standing
- Follow-up cleanup, wood removal and stump work as needed
- Photos and a written description of work for your insurer on request
Practical considerations
Response times
We answer emergency calls around the clock, but how quickly a crew can arrive depends on conditions and how many calls are coming in during a major storm. We will give you an honest expectation on the phone.
Insurance
Many homeowner policies cover tree removal when a tree damages a covered structure. Coverage varies, so check with your insurer. Photos taken before work starts help your claim.
Utility lines
Lines must be made safe by the utility before tree work begins near them. We will not work around energized lines.
How the work goes
- 1
Call us
Describe what has fallen, where it is and whether wires are involved.
- 2
Make it safe
We prioritise removing weight from structures and opening access.
- 3
Assess the rest
Damaged trees still standing are checked and dealt with.
- 4
Clean up
Debris, wood and stumps are handled in the same or a follow-up visit.
Emergency Tree Removal questions
When should I call an emergency tree service?
Call right away if a tree or large limb has hit a structure or vehicle, is blocking access to your home, or is cracked and leaning toward something it could damage. If wires are involved, call the utility and 911 first.
What should I do if a tree falls during a storm?
Move everyone away from the tree, stay clear of any wires, photograph the damage for insurance and call us. Avoid cutting a tree that is under tension or resting on a structure yourself.
Is your phone really answered 24 hours?
Our business hours are listed as open 24 hours. During major storms crews may be committed to other jobs, so we will tell you honestly when we can be there.
